Our service is designed solely with the child in mind, with safer recruitment, well-trained staff and clear ways for young people to be heard.
We are registered with Ofsted as a provider of supported accommodation, giving placing local authorities assurance of quality and oversight.
URN 2753118Our service is designed solely with the child in mind, with 24-hour support from key workers who live on the property.
All issues are taken seriously and never dismissed. Young people can always raise concerns about their stay.
Every young person receives a guide explaining internal and external complaints routes, with access to a telephone.
Regular key-work sessions, a weekly residents’ meeting and monthly meetings with senior managers.
Monthly review meetings monitor each young person’s growth plan and progress.
Privacy is protected throughout, with information shared only with those who need to know.
All staff and volunteers are appointed, trained, supported and supervised in line with government guidance on safe recruitment.
In their first year, staff complete mandatory training in safer caring, safeguarding, positive behaviour, first aid, de-escalation, e-safety and more.
“Empowering young people to make informed choices means an open, honest and transparent forum for discussion.”
Any local authority placing a young person with us can request to see our policies and procedures.